Conflict Management Training
0.0
(0)
0 Enrolled
16 hours
About Course
Conflict Management Training is vital for professionals in client-facing roles to handle workplace violence effectively. With workplace violence encompassing abuse, threats, or assaults, this training equips attendees with the tools to de-escalate conflicts and ensure personal and workplace safety.
What Will You Learn?
- Understand the legislation relating to workplace violence.
- Learn the principles of dynamic risk assessment and the person-object-place method.
- Develop skills to signal non-aggression through body language.
- Master defusing and de-escalation techniques.
- Recognise and interpret aggressive body language from others.
- Understand the importance of accurate accident and incident reporting.
Material Includes
- Training workbook.
- Conflict management and risk assessment guides.
- Certificate valid for 3 years upon completion.
- Access to follow-up resources.
Requirements
- Suitable for individuals aged 18 and over.
- No prior experience needed.
Audience
- Healthcare professionals.
- Social care workers.
- Public-facing employees in sectors such as retail, hospitality, or education.
- Managers responsible for employee safety in client-facing roles.
Course Content
Introduction to Workplace Violence and Legislation
-
Definition of Workplace Violence: Identifying threats, abuse, and assault.
-
Legal Framework: Key legislation and employer responsibilities.
Dynamic Risk Assessment
-
Person-Object-Place Method: Understanding risk factors and responses.
-
Practical Application: Identifying and mitigating risks in real-world scenarios.
Communication Techniques for De-escalation
-
Non-Aggression Signals: Using body language to diffuse situations.
-
Defusing Techniques: Step-by-step methods to calm conflict situations.
-
Interpreting Aggressive Body Language: Recognising warning signs.
Reporting and Prevention
-
Incident Reporting: How to complete accurate accident and incident forms.
-
Conflict Prevention: Strategies to minimise future risks.
Instructors
I
info
4.4
2 Students
82 Courses
No Review Yet

Hi, Welcome back!