Conflict Management Training

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16 hours

About Course

Conflict Management Training is vital for professionals in client-facing roles to handle workplace violence effectively. With workplace violence encompassing abuse, threats, or assaults, this training equips attendees with the tools to de-escalate conflicts and ensure personal and workplace safety.

What Will You Learn?

  • Understand the legislation relating to workplace violence.
  • Learn the principles of dynamic risk assessment and the person-object-place method.
  • Develop skills to signal non-aggression through body language.
  • Master defusing and de-escalation techniques.
  • Recognise and interpret aggressive body language from others.
  • Understand the importance of accurate accident and incident reporting.

Material Includes

  • Training workbook.
  • Conflict management and risk assessment guides.
  • Certificate valid for 3 years upon completion.
  • Access to follow-up resources.

Requirements

  • Suitable for individuals aged 18 and over.
  • No prior experience needed.

Audience

  • Healthcare professionals.
  • Social care workers.
  • Public-facing employees in sectors such as retail, hospitality, or education.
  • Managers responsible for employee safety in client-facing roles.

Course Content

Introduction to Workplace Violence and Legislation

  • Definition of Workplace Violence: Identifying threats, abuse, and assault.
  • Legal Framework: Key legislation and employer responsibilities.

Dynamic Risk Assessment

Communication Techniques for De-escalation

Reporting and Prevention

Instructors

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