Challenging Behaviour Training

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24 hours

About Course

This 3-hour group training session equips support and healthcare workers with practical knowledge and strategies to understand, prevent, and manage challenging behaviours in a safe, respectful, and effective manner. Designed to promote confidence and calm in high-pressure situations, the course blends behavioural theory with hands-on techniques.

What Will You Learn?

  • Understand the root causes of challenging behaviour
  • Apply strategies to prevent escalation and support behavioural change
  • Respond effectively using defusing and de-escalation techniques
  • Reflect on your own approach and biases in behaviour management

Material Includes

  • Course workbook
  • Practical exercises and group discussions
  • Behaviour response toolkit
  • 3-year valid certificate upon successful completion

Requirements

  • No previous experience required
  • Wear comfortable clothing for practical engagement
  • Be prepared to participate in group discussions and roleplays

Audience

  • Support workers
  • Healthcare assistants
  • Mental health staff
  • Social care professionals
  • Anyone working directly with individuals who may present challenging behaviours

Course Content

Understanding and Managing Challenging Behaviour

  • What is Challenging Behaviour?
  • Theories and Functions of Behaviour
  • Preventing Challenging Behaviour
  • Motivation and Behaviour Change
  • Challenging Our Own Assumptions
  • Dealing with Challenging Behaviour
  • De-escalation Techniques
  • Case Studies and Scenario Practice

Instructors

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