Communication and Record Keeping

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4 hours

About Course

The Communication and Record Keeping course equips health and social care professionals with the essential skills to maintain accurate, clear, and legally compliant records. This training highlights the importance of proper record keeping in delivering high-quality care, preventing errors, and ensuring accountability. Participants will gain practical insights into best practices and legal requirements for record keeping, encouraging them to adopt effective habits in their daily roles.

What Will You Learn?

  • Understand the principles of good record keeping.
  • Recognise the importance of clarity, relevance, and accuracy in records.
  • Learn the legal requirements and confidentiality standards for record keeping.
  • Develop effective habits for maintaining useful and accessible records.
  • Manage records for individuals with reading or writing difficulties.
  • Identify proper recording styles and techniques.
  • Handle mistakes in records appropriately.
  • Understand the use of black and red ink, and when each is applicable.

Material Includes

  • Course handbook with examples of effective record keeping.
  • Checklist for legally compliant records.
  • Certificate of completion.
  • Access to UK-specific guidelines and legislation.

Requirements

  • Suitable for participants aged 18 and over.
  • Bring writing materials for note-taking and exercises.
  • Familiarity with existing organisational record-keeping policies is beneficial.

Audience

  • Health and social care professionals in care homes, hospitals, or community settings.
  • Support workers responsible for maintaining care plans and service user records.
  • Managers and supervisors overseeing record-keeping processes.

Course Content

Fundamentals of Record Keeping

  • Principles of Good Record Keeping: Relevance, clarity, and accuracy.
  • The Role of Records: Their use in care provision and legal compliance.
  • Legal and Confidentiality Requirements: Access, storage, and sharing protocols.

Best Practices in Record Keeping

Practical Application

Instructors

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